Inquiries and booking for accommodation are received electronically, by e-mail or in person at the agency's office.
When booking, the guest confirms that he accepts this terms entirely. When booking, the guest is required to give all the information necessary for the booking procedure.
To confirm the booking it is necessary to pay the advance of 30% of the total amount. The rest must be paid on the arrival date in our tourist agency. The guest is informed about the payment methods while confirming the reservation.
 

Methods of payment

Guests from abroad can pay their reservations using bank transfers to our account. For the payment to the KOTVA tourist agency you need the following information:
- payment from: name, family name and address of the reservation holder
- recipient : Kotva tourist agency 
  Tihovac 6, 51000 Rijeka
- bank: Erste & Steiermärkische Bank d.d.
  Jadranski trg 3a, 51000 Rijeka, Croatia
- IBAN
- SWIFT CODE: ESBCHR22
- purpose of payment: accommodation reservation
- amount : according to booking confirmation document